Remote Networking
SCS Remote Networking is best thought of as your helpdesk. In the past, technical support could only be
provided onsite or over the phone. Phone support is valuable and can provide more immediate
resolution. Onsite support is equally as valuable but generally has to be scheduled and has minimum
onsite time along with a trip charge.
SCS offers its clients a safe and secure method of remote desktop and network support. A service
representative will direct you to the SCS support website which will allow us a single session support
ticket. We can then resolve the issue in question, log off, and not have access again without request for
service.
Remote networking blends the cost savings and immediacy of phone support with the hand-on
experience of onsite support to provide better customer service and lower your support cost.
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